Frequently Asked Questions
Event Booking and Availability:
How to Book: Simply fill out our online inquiry form and a dedicated event planner will contact you within 48 hours (business days) to discuss your needs and availability.
Booking Lead Time: For the best service and venue selection, we recommend booking large events (requiring additional services) at least 1 month in advance. Smaller events (under 50 people, no additional services) can be booked with 2 weeks' notice, subject to availability.
Cancellation Policy: To receive a 50% deposit refund, cancellations must be made 7 days before the event. Cancellations within 7 days will receive a 25% refund. For ticketed events, please refer to the ticket issuer's cancellation policy.
Weekday/Off-Season Discounts: We offer special discounts for weekday and off-season events. Contact our team for details!
Holding Dates: Reserve your desired date with a 50% deposit.
Capacity and Space:
Venue Capacity: Our versatile venue offers multiple rooms to accommodate events of all sizes. View detailed floor plans and capacities on our website.
Seating Arrangements: Yes, we can configure our space for various seating styles, including theater, banquet, and more. Discuss your preferences with your event planner.
Dance Floor: Our main event center features a dedicated space perfect for receptions and dancing.
Ceremonies: We specialize in hosting unforgettable wedding receptions, but on-site ceremonies are not currently available.
Decoration & Equipment: We allow approved decorations and equipment rentals. Your event planner can discuss options with you.
Event Logistics and Services:
Rental Fee Inclusions: Tables, chairs, tablecloths, WiFi, and free parking are included in our standard rental fee. Upgraded linens, audio/visual equipment, and additional services are available for an additional fee.
Catering: We offer delicious in-house catering packages. No outside food vendors are allowed except for wedding cakes.
Audio/Visual Equipment: We offer top-notch audio/visual equipment rentals. Our team will professionally operate the equipment throughout your event for a seamless experience.
Parking: Enjoy over 60 free parking spaces on-site (first come, first served). Additional free public parking is nearby.
Accessibility: Absolutely! Our venue is fully handicapped accessible to ensure everyone can enjoy their event comfortably.
Additional Fees and Policies:
Service Fee: There is an 18% service fee.
Prohibited Items: For a safe and enjoyable environment, alcohol, drugs, weapons, and smoking (to include vaping) are not permitted inside or outside the venue.
Event End Time: All events must conclude by 10:00 pm.
Security: Security services are available as an optional add-on for your event. Discuss your security needs with your event planner.
Event Insurance: We recommend that all event organizers acquire general event liability insurance. We can provide details and recommendations.