Frequently Asked Questions

Event Booking and Availability: 

How to Book: Simply fill out our online inquiry form and a dedicated event planner will contact you within 24 hours (business days) to discuss your needs and availability. 

Booking Lead Time: For the best service and venue selection, we recommend booking large events (requiring additional services) at least 1 month in advance. Smaller events (under 50 people, no additional services) can be booked with 2 weeks' notice, subject to availability. 

Cancellation Policy: To receive a 50% deposit refund, cancellations must be made 7 days before the event. Cancellations within 7 days will receive a 25% refund. For ticketed events, please refer to the ticket issuer's cancellation policy. 

Weekday/Off-Season Discounts: We offer special discounts for weekday and off-season events. Contact our team for details! 

Holding Dates: Reserve your desired date with a 50% deposit. 

 Capacity and Space: 

Venue Capacity: Our versatile venue offers multiple rooms to accommodate events of all sizes. View detailed floor plans and capacities on our website. 

Seating Arrangements: Yes, we can configure our space for various seating styles, including theater, banquet, and more. Discuss your preferences with your event planner. 

Dance Floor: Our main event center features a dedicated space perfect for receptions and dancing. 

Ceremonies: We specialize in hosting unforgettable wedding receptions, but on-site ceremonies are not currently available. 

Decoration & Equipment: We allow approved decorations and equipment rentals. Your event planner can discuss options with you. 

Event Logistics and Services: 

Rental Fee Inclusions: Tables, chairs, tablecloths, WiFi, and free parking are included in our standard rental fee. Upgraded linens, audio/visual equipment, and additional services are available for an additional fee. 

Catering: We offer delicious in-house catering packages. No outside food vendors are allowed except for wedding cakes.  

Audio/Visual Equipment: We offer top-notch audio/visual equipment rentals. Our team will professionally operate the equipment throughout your event for a seamless experience. 

Parking: Enjoy over 60 free parking spaces on-site (first come, first served). Additional free public parking is nearby. 

Accessibility: Absolutely! Our venue is fully handicapped accessible to ensure everyone can enjoy their event comfortably. 

Additional Fees and Policies: 

Service Fee: There is an 18% service fee. 

Prohibited Items: For a safe and enjoyable environment, alcohol, drugs, weapons, and smoking (to include vaping) are not permitted inside or outside the venue.  

Event End Time: All events must conclude by 10:00 pm. 

Security: Security services are available as an optional add-on for your event. Discuss your security needs with your event planner. 

Event Insurance: We recommend that all event organizers acquire general event liability insurance. We can provide details and recommendations.